We’re here to listen,assistand resolve
Effective date: September 2026
Tell us what happened in your own words.
We'll confirm that your submission has been received.
Our team will review the details and assist you.
You may also use the relevant regulatory grievance channel.
Investor support resources→In accordance with regulatory norms, GCIC Finserve Limited provides a structured multi-level grievance redressal mechanism.
| Level | Responsible Person / Team | Official Contact | Handling Target |
|---|---|---|---|
| Level 1 – Customer Support | Customer Support Lead | contact@gcicfinserve.com011-43161087 / 88 | Acknowledgement within 2 working days; resolution target subject to issue complexity |
| Level 2 – Grievance Officer | Grievance Redressal Officer | contact@gcicfinserve.com011-40562578 | Review within 5 working days |
| Level 3 – Compliance Officer / Senior Management | Compliance Officer | Registered Office AddressE478, Block E, GK II, New Delhi 110048 | Final institutional determination |
| External Escalation | SEBI SCORES / Regulatory Platform | scores.sebi.gov.in↗ | Subject to applicable SEBI SCORES processes and rules |
SCORES is SEBI’s online platform for facilitating the lodging and tracking of grievances against entities and matters falling within its scope. Investors should ordinarily first raise their grievance with the Company. If the matter remains unresolved or the investor is dissatisfied with the response, the investor may lodge a complaint on SCORES, subject to the platform’s eligibility and procedures.